Privacy Policy | InstaDerm MD Clinics

1. Who We Are

InstaDerm MD Clinics (“we”, “us”, or “our”) operates the website www.instadermmd.com. We are committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Address: 6435 Erin Mills Parkway, Unit C15, Mississauga, ON L5N 4H4
Email: info@instadermmdclinics.com
Phone: +1 (905) 814-1919

2. Information We Collect

Account information: name, email address, phone number when you register.
Order information: services selected, billing contact details.
Usage data: pages visited, links clicked, session duration (via analytics tools).
Communications: messages submitted through our contact form.
Cookies: small files stored on your device to remember your preferences and enable analytics.

3. How We Use Your Information

To process bookings and respond to inquiries.
To personalise your experience on our website.
To send transactional communications (booking confirmations, order updates).
To send marketing communications only if you have given explicit consent at sign-up (CASL-compliant).
To improve our website through aggregated, anonymised analytics.
To comply with applicable Canadian laws and regulations.

4. Cookies & Analytics

We use cookies and similar technologies including:

Essential cookies — required for the website to function (authentication, cart).
Analytics cookies — Google Analytics 4 and Vercel Analytics to understand visitor behaviour. IP addresses are anonymised.
reCAPTCHA — Google reCAPTCHA to protect forms from spam.

You may disable cookies in your browser settings; this may affect site functionality.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

Our booking platform (Jane App) to manage appointments.
Payment processors (Stripe) to securely handle transactions.
Analytics providers (Google, Vercel) under data processing agreements.
Law enforcement or regulatory bodies when required by Canadian law.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations (typically 7 years for financial records under Canadian tax law). You may request deletion of your account at any time.

7. Your Rights (PIPEDA)

Under PIPEDA, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Withdraw consent for non-essential data processing.
Request deletion of your account and associated data.
File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at info@instadermmdclinics.com.

8. Security

We implement industry-standard security measures including HTTPS encryption, row-level database security, and access controls. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this policy periodically. We will notify registered users of material changes by email. Continued use of our website after changes constitutes acceptance.

10. Contact Us

For any privacy questions or requests:
InstaDerm MD Clinics
6435 Erin Mills Parkway, Unit C15, Mississauga, ON L5N 4H4
info@instadermmdclinics.com
+1 (905) 814-1919